Administrative Office Assistant

Patti Ruth Philpott

3406 Highway 411 N. Apt. 2 · Madisonville, TN 37354 · (423)836-8482 ·


Professional Administrative Assistant with excellent business experience including previous medical front office, medical billing, oral and written communication skills, organization, scheduling, maintaining records, and data entry.



  • Microsoft Applications: Word, Excel, PowerPoint and Outlook

  • Windows XP, Vista, 7, 8

  • Lytec & NextGen Electronic Health Records



Store Manager                                                                                                      3/2015 – 10/2016

Check & Title Cash                                                                                                Madisonville, TN                                                                          

  • Reinforce business Policies and Procedures

  • Providing and maintaining excellent customer service via telephone and personal contact by utilizing soft skills

  • Implementing and communicating a better way of title and check loan application policies

  • Identifying and correcting data entry errors of customer accounts for quality assurance purposes

  • Implementing stricter guidelines for collection activities in order to recover lost revenue

  • Decreasing bad debts collections by 70% via new consistent and rigorous check and title application procedure 

  • Resolving a majority of missing inventory issues by conducting an inventory assessment because missing inventory results in lost revenue

  • Continuing follow-up of proper application verifications to ensure prevention of possible bad debt activity.


Server                                                                                                                      3/2015 – 9/2015
The Logyard                                                                                                            Madisonville, TN

  • Provided courteous and friendly customer service

  • Introduced specials and new items

  • Ensured accurate and precise delivery of food and drink orders

  • Prepared amount of total sales and provided accurate change


Store Clerk                                                                                                                  2014 –2014

H.T. Hackney                                                                                                         Madisonville, TN

  • Provided excellent customer service to customers by greeting them and maintaining a positive attitude and smile

  • Successful product display, marketing, and sales making sure that products were visible and appealing

  • Enhanced store appearance with ensuring products and shelves are clean and stocked with “in date” merchandise

  • Provided accurate sales totals and change

  • Controlled inventory by safeguarding any possibilities of theft





Front Desk Coordinator/Receptionist                                             2005 – 2008 & 2012 – 2013

Women’s Wellness & Maternity Center                                                                Madisonville, TN

  • Delivered excellent customer service to patients and visitors via multi-line telephone and in person by using a friendly and helpful disposition

  • Maintained and updated Electronic Health Records to enable better quality patient care

  • Finalized data entry of new patients and updating current patient information

  • Resolved language barriers with Spanish speaking patients by utilizing bilingual skills

  • Completed insurance verification, patient referrals on a daily basis via telephone and corporate/government websites and processed copays by accepting copays and applying them to proper patient accounts


Administrative/Clerical/Inbound Call Center                                                         2011 – 2011

Aerotek Employment Agency (Medco & Lash Group)                                              Charlotte, NC

  • Started and finished Insurance Verification of new drug for Osteoporosis for numerous patients

  • Completed and corrected data entry to ensure accurate information is on the correct patient

  • Initiated patient referrals and prior authorizations by reaching out to the insurance representative to see if a prior authorization is required and followed steps provided by such representative

  • Supplied undivided attention while performing customer service to clients to ensure their privacy and information are protected





Bachelors of Business Administration                                                                      2011 - 2015

American InterContinental University                                                                      Schaumburg, IL

  • Concentration in Healthcare Management       

  • GPA: 3.5



References Available Upon Request
  • ID#: 135920
  • Location: Madisonville, TN , 37354

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