Administrative Office Assistant

Patti Ruth Philpott


3406 Highway 411 N. Apt. 2 · Madisonville, TN 37354 · (423)836-8482 · Patti.Philpott@aol.com






PROFESSIONAL SUMMARY


Professional Administrative Assistant with excellent business experience including previous medical front office, medical billing, oral and written communication skills, organization, scheduling, maintaining records, and data entry.


 


TECHNICAL SKILLS



  • Microsoft Applications: Word, Excel, PowerPoint and Outlook

  • Windows XP, Vista, 7, 8

  • Lytec & NextGen Electronic Health Records


 


EXPERIENCE


Store Manager                                                                                                      3/2015 – 10/2016


Check & Title Cash                                                                                                Madisonville, TN                                                                          



  • Reinforce business Policies and Procedures

  • Providing and maintaining excellent customer service via telephone and personal contact by utilizing soft skills

  • Implementing and communicating a better way of title and check loan application policies

  • Identifying and correcting data entry errors of customer accounts for quality assurance purposes

  • Implementing stricter guidelines for collection activities in order to recover lost revenue

  • Decreasing bad debts collections by 70% via new consistent and rigorous check and title application procedure 

  • Resolving a majority of missing inventory issues by conducting an inventory assessment because missing inventory results in lost revenue

  • Continuing follow-up of proper application verifications to ensure prevention of possible bad debt activity.


 


Server                                                                                                                      3/2015 – 9/2015
The Logyard                                                                                                            Madisonville, TN



  • Provided courteous and friendly customer service

  • Introduced specials and new items

  • Ensured accurate and precise delivery of food and drink orders

  • Prepared amount of total sales and provided accurate change


 


Store Clerk                                                                                                                  2014 –2014


H.T. Hackney                                                                                                         Madisonville, TN



  • Provided excellent customer service to customers by greeting them and maintaining a positive attitude and smile

  • Successful product display, marketing, and sales making sure that products were visible and appealing

  • Enhanced store appearance with ensuring products and shelves are clean and stocked with “in date” merchandise

  • Provided accurate sales totals and change

  • Controlled inventory by safeguarding any possibilities of theft


 


 


 


 


Front Desk Coordinator/Receptionist                                             2005 – 2008 & 2012 – 2013


Women’s Wellness & Maternity Center                                                                Madisonville, TN



  • Delivered excellent customer service to patients and visitors via multi-line telephone and in person by using a friendly and helpful disposition

  • Maintained and updated Electronic Health Records to enable better quality patient care

  • Finalized data entry of new patients and updating current patient information

  • Resolved language barriers with Spanish speaking patients by utilizing bilingual skills

  • Completed insurance verification, patient referrals on a daily basis via telephone and corporate/government websites and processed copays by accepting copays and applying them to proper patient accounts


 


Administrative/Clerical/Inbound Call Center                                                         2011 – 2011


Aerotek Employment Agency (Medco & Lash Group)                                              Charlotte, NC



  • Started and finished Insurance Verification of new drug for Osteoporosis for numerous patients

  • Completed and corrected data entry to ensure accurate information is on the correct patient

  • Initiated patient referrals and prior authorizations by reaching out to the insurance representative to see if a prior authorization is required and followed steps provided by such representative

  • Supplied undivided attention while performing customer service to clients to ensure their privacy and information are protected


 


 


 


EDUCATION


Bachelors of Business Administration                                                                      2011 - 2015


American InterContinental University                                                                      Schaumburg, IL



  • Concentration in Healthcare Management       

  • GPA: 3.5


 


 


References Available Upon Request
  • ID#: 135920
  • Location: Madisonville, TN , 37354

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